Returns + Exchanges

Returns and Exchanges Policy for ONYAH Jewelry. 

Last Updated: January 21, 2025.

At ONYAH Jewelry we are committed to providing you with high-quality handmade jewelry and a seamless shopping experience. If, for any reason, you are not satisfied with your purchase, we offer a Returns and Exchanges Policy to ensure your satisfaction.

Please read this policy carefully to understand our guidelines and procedures.

1. Eligibility:

1.1. Returns: You may return an item within 14 days of receiving it, provided that it meets the conditions outlined below.

1.2. Exchanges: We offer exchanges for items of the same or higher value. If you wish to exchange an item for a higher-priced one, you will be responsible for the price difference.

1. Conditions for Returns and Exchanges:

2.1. Original Condition: The item must be in its original, unworn, and undamaged condition. Any signs of wear, alteration, or damage may void the return or exchange.

2.2. Packaging: Please return the item in its original packaging, including any certificates of authenticity, tags, or documentation that came with the product.

2.3. Customized Items: We do not accept returns or exchanges for personalized or custom-made jewelry unless the product is faulty or not as described.

1. Return Process:

3.1. Contact Us: To initiate a return, please contact our Customer Support team at contact@onyah.com to request a Return Authorization (RA) number.

3.2. Packaging: Securely package the item, include the RA number, and ship it to the address provided by our Customer Support team.

3.3. Inspection: Once we receive the returned item, it will undergo a thorough inspection. If the item meets our conditions, we will process the refund or exchange.

1. Refunds:

4.1. Refund Method: Refunds will be issued using the original payment method used for the purchase.

4.2. Processing Time: Please allow 3-5 business days for your refund to be processed after we have received the returned item.

1. Exchanges:

5.1. Exchange Process: Contact our Customer Support team to initiate an exchange request. We will guide you through the process and provide you with any necessary information.

5.2. Exchange Shipping: We will ship the exchanged item to you once we receive the original item and confirm its eligibility.

1. Return Shipping Costs:

6.1. Defective Items: If the return is due to a defect or an error on our part, we will cover the return shipping costs.

6.2. Other Returns: If the return is for reasons other than a defect or our error, you will be responsible for the return shipping costs.

1. Contact Us:

If you have any questions or require assistance with the returns and exchanges process, please reach out to our Customer Support team at contact@onyah.com

ONYAH jewelry is committed to ensuring your satisfaction, and this Returns and Exchanges Policy is designed to make the process as smooth as possible.