Shipping policy

Shipping Policy for ONYAH Jewelry 

Last Updated: January 21, 2025. 

At ONYAH we aim to provide our customers with a seamless shopping experience, which includes transparent and efficient shipping services. Please read this Shipping Policy to understand our shipping methods, rates, and procedures.

  1. Shipping Methods:

1.1. Standard Shipping: We offer standard shipping to domestic and international destinations. The estimated delivery time varies based on your location and will be provided during the checkout process.

1.2. Express Shipping: For those who require expedited delivery, we offer express shipping options. The estimated delivery time will be provided during the checkout process.

  1. Shipping Rates:

2.1. Domestic Shipping: Shipping rates for orders within the United States of America are calculated based on the order value, weight, and selected shipping method. Rates will be displayed during the checkout process.

2.2. International Shipping: For orders to international destinations, shipping rates are calculated based on the destination country and will be displayed during the checkout process. Please note that international shipments may be subject to customs duties or taxes, which are the responsibility of the customer.

  1. Order Processing:

3.1. Order Confirmation: Once your order is placed, you will receive an order confirmation email with the details of your purchase.

3.2. Order Processing Time: Orders typically require 1-2 business days for processing before shipment. Some customized or personalized items may require additional processing time.

  1. Shipment Tracking:

4.1. Tracking Information: After your order is shipped, you will receive a shipment confirmation email with tracking details. You can use this information to monitor the status and delivery date of your order.

  1. Delivery:

5.1. Delivery Address: Please ensure that the shipping address provided during the checkout process is accurate and complete. We are not responsible for orders delivered to incorrect or incomplete addresses.

5.2. Delivery Time: The estimated delivery time for each order depends on the selected shipping method and the destination. However, please note that delivery times may be affected by external factors such as weather, customs, or holidays.

5.3. Signature Requirement: Some high-value orders may require a signature upon delivery. Please be prepared to sign for your order to ensure its safe receipt.

  1. Order Status and Support:

6.1. Questions or Concerns: If you have any questions or concerns about your order's status or delivery, please contact our Customer Support team at contact@onyah.com

  1. Shipping Restrictions:

We reserve the right to limit or restrict shipping to certain destinations based on security or regulatory considerations.

  1. Updates and Changes:

We may update and revise our Shipping Policy. Any changes will be reflected on this page.

ONYAH Jewelry is committed to delivering your orders accurately and on time. If you have any questions or require further assistance regarding our shipping services, please don't hesitate to contact us.