FAQ
Frequently Asked Questions (FAQ) for ONYAH Jewelry.
Welcome to ONYAH! We've put together a list of common questions to make your shopping experience as smooth as possible. If you don't find the answer you're looking for, please contact our Customer Support team for assistance.
- How do I place an order?
To place an order, simply follow these steps:
- Browse our website and select the jewelry item(s) you'd like to purchase.
- Add the item(s) to your cart.
- Review your cart and proceed to checkout.
- Provide your shipping and payment information.
- Confirm your order.
- What payment methods do you accept?
We accept a variety of payment methods, including credit and debit cards. You'll find the available payment options during the checkout process.
- How long will it take to receive my order?
The delivery time depends on your location and the shipping method chosen. Standard shipping times vary, while express shipping offers quicker delivery. You'll receive an estimated delivery date during the checkout process.
- Can I track my order?
Yes, once your order is shipped, you'll receive a shipment confirmation email with tracking details. You can use this information to track the status and delivery date of your order.
- What is your return and exchange policy?
Please refer to our "Returns and Exchanges Policy" for detailed information on how to initiate a return or exchange, eligibility, and other related procedures.
- Do you offer international shipping?
Yes, we offer international shipping to various destinations. Shipping rates and delivery times for international orders depend on your location and will be provided during the checkout process. Please note that international shipments may be subject to customs duties or taxes, which are the responsibility of the customer.
- Are your products customizable or personalized?
Some of our products may be customizable or personalized. Details about customization options are available on the product pages. For specific requests or questions, please contact our Customer Support team.
- How do I care for and clean my jewelry?
We recommend referring to our "Jewelry Care" section, which provides guidelines on how to clean and maintain your jewelry to ensure its longevity and shine.
- What if I have a question or need assistance?
If you have any questions or need assistance, our Customer Support team is here to help. You can reach us at contact@onyah.com and we'll be happy to assist you.
- Is my personal information secure with your website?
Yes, we take the security and privacy of your personal information seriously. Please review our "Privacy Policy" for details on how we protect and handle your data.
- Do you offer gift wrapping or packaging?
We may offer gift wrapping or special packaging options during the checkout process, depending on the product and the occasion. Look for any available options while placing your order.
- What is the warranty on your jewelry items?
Our jewelry may come with a warranty against manufacturing defects. Details of the warranty, if applicable, can be found on the product page or by contacting our Customer Support team.
- What materials do you use for Jewelry?
Unless stated otherwise, our handmade jewelry is made with 14K solid gold and Sterling Silver.
We hope this FAQ has been helpful. If you have any other questions or need further assistance, please don't hesitate to reach out to our dedicated Customer Support team.